Workshop

Service Co-creation

Creating value in a customer experience centric world

2 Days Delivery: Classroom or Online Product Code: SCC

2 Days
Delivery: Classroom or Online
Product Code: SCC

Design services quickly

Understand your customers & users and quickly create services they really really want

Focus your team on CX

Align a cross-functional team towards CX and unleash its creativity and wisdom.

iterative innovation

Make ideation, prototyping, testing your habitual practice and reduce risk, time and effort

why service co-creation?

Description

Are your offerings truly differentiated from your competitors? We believe customer experience must be at the heart of all service offerings.  

To break out of business silos, we need a much deeper understanding of our customer’s values and challenges. A Co-Creation approach is needed, considering all stakeholders, constraints, and impacts.  This enables us to have both an Outside-In AND an Inside-Out approach. 

The ultimate goal is to create a mind shift in our service creation process towards real customer centricity.   

Take aways

You will co-design new services delivering outstanding customer experience and impact with financial returns for your organization.  

You will gain a new understanding across different business functions, tearing down potential silos, and enabling true collaboration in service co-creation.

You will gain the “Co-creation competency” you can use again and again both as individuals and as a team based on industry proven frameworks and experience. Your teams will become more creative and innovative as a result.  

what comes with service co-creation?

Best-in-Class Facilitation

Our facilitators have worked in midsized to large companies and client teams from 5 to 100+ participants in more than 50 countries.

curated process & toolset

Our experienced CX practitioners have created a curated process & toolset that you will continue to apply.

Immediate Outcome

Expect quick results. We guide your team to ideate and find new service ideas within the first workshop that you can immediately test.

eco-system of practitioners

Remain connected with other practitioners and benefit from our extended eco-system of experts.

You will choose a customer service and custom challenge, interviewing your customer prior to the event. By leveraging your customer’s perspectives, you will actively work on your specific service or challenge while being guided by a curated process and toolset.   

The workshop is conducted in four phases: Connect, Orientate, Create and Implement, combined in 4-5 sessions of 2-3 hours virtually, or two full days live. We execute the Orientate and Create phases in multiple iterations. Like launching a reusable space craft, we start with a view  from the ground, our internal view. Then we launch fearlessly into the unknown gaining an Outside-In view of your world. Finally, we slowly descend back to earth in iterations, making your solution more and more concrete and executable. Back on earth, we have an a executable service considering all stakeholders impacts and constraints.   

Along our journey we will reframe, rethink and redesign your services offering multiple times, digging deeper into the realities of the challenge. We use a hypothesis based approach and design a prototyping strategy and experiments so you can validate your value to your customer. We will reflect upon the lessons learned from the best services companies successes as well failures.   

what our customers say

Slide SPOT ON
"..the value and inspiration from the workshop is spot on with what we need as an organization as well as the opportunity to push this model to our partners and their clients"

Mark Herberger
Manager Digital Transformation | Ingram Micro
Slide DYNAMITE
"Thanks to the team of triangility....
It was dynamite!"

Helmut Hoedl
Technology & Product Innovation Director
NTS Austria
Slide PERFECTLY FACILITATED
"...a perfectly organized and facilitated workshop, an eye-opener to see what is possible..
I strongly recommend!"

Bernhard Brehm
Cisco Systems
Slide YES IT CAN
"Can a virtual co-creation workshop format work over several hours, on different days, over weeks? Especially if the goal is to develop creative new service ideas? Yes - it can and very well."

Andreja Gerdemann
Service Product Manager | NTT
Slide MAGIC
"It was a lot of fun to explore this magic with triangility..."

Kristina Appelt
Manager Systems Engineering
Cisco Systems