Service Co-Creation

Collaborative value creation through bespoke experience design

2 Days Delivery: Classroom or Online Product Code: SCC

2 Days
Delivery: Classroom or Online
Product Code: SCC

Adopt an user-centric approach

Develop an in-depth understanding of your customers to create new services that serve their current and future needs

Focus on interdisciplinary CX

Align a cross-functional team towards customer experience design and unleash creativity and impact through diversity of thought

Foster innovation through iteration

Make ideation, prototyping, and testing a habitual practice within your team to reduce risk, save time, and use innovation efforts effectively

Why Service Co-Creation?


In an Experience Economy, providing great products and services is no longer enough. Instead, businesses have to develop highly personalised, human-centric experiences around their offerings based on the current and emerging needs of their customers to remain competitive and achieve sustainable success.

The most effective way to create bespoke service experiences is through the integration of diverse stakeholders into the service design process itself. This co-creative approach allows for unexpected customer insights to inform organisations how their services have to be adapted or newly created to stay meaningful and valuable for their buyers in the future.

Integrating a customer-focussed Outside-In approach into the Inside-Out service design process forms a holistic service innovation strategy that helps companies develop new and successful service solutions by empowering consumers to become their own experience creators.

Take aways

You will co-create new services that provide outstanding customer experiences at lower risk and cost, using an Outside-In service design approach.

You will tear down organizational silos to inspire cognitive flexibility and cross-functional collaboration within and beyond the boundaries of the business.

You will learn how to lead a co-creation process to apply it again and again, both as individuals and as a team, using industry-proven frameworks and practical tools that reliably catalyze creativity and innovation.

What comes with Service Co-Creation?

Best-in-Class Facilitation

Our coaches and consultants have collaborated with diverse clients, providing groups of 5 to 100+ participants in midsized to large companies in more than 50 countries with insights and tools from best-in-class service companies.

Curated Process & Toolset

Our experienced Service Designers and CX Practitioners have curated a tried-and-tested Co-Creation Process and Toolset that helps you catalyse innovation in a structured and effective way

Instant Outcome

We guide your team through a bespoke ideation process that allows them to identify new service ideas and steps how to implement them within the first workshop to achieve quick results

Empowered Collaboration

Whilst learning which new services to create, your team will also adapt the meta-skill of ‘how’ to collaborate for innovation through self-directed collaboration in peer groups

The Learning Journey starts with a carefully curated Insights Survey that you will use to interview a selected customer / partner about your services and their needs. Based on the results of this pre-assessment, we customise the contents of the Co-Creation Journey to your specific situation to ensure maximum value of the training for you and your customers. Each of the three learning sprints is executed in 4-6 iterations of 2-3 hours virtual collaboration, or in two full days live.

Sprint 1: Co-Create

This sprint is designed to identify at least one new service idea based on a shared understanding of current as well as future customer needs. We will strategically break up silos within your organization to combine diverse ways of thinking and inspire innovative client experiences. Based on the findings from the Insights Survey, we will work with personas and a hypothesis approach to define at least one specific new service solution in relation to the pains and desires of your target group.

Sprint 2: Co-Build

In this phase, the service idea(s) identified in the first sprint will be refined and developed in a co-creative prototyping process between selected customer groups and the service development team. This participatory approach reduces development risk by testing new services with at least one real client through an integrated feedback process to validate the value you provide.

Sprint 3: Co-Scale

The last sprint is dedicated to the development of a growth roadmap, using a scalable sales architecture for the new service solution(s). Following a structured growth hacking plan based on the strategies of the best service providers worldwide, your tried-and-tested offerings can be sold to existing and new customer groups in an efficient way.

What our customers say

"..the value and inspiration from the workshop is spot on with what we need as an organization as well as the opportunity to push this model to our partners and their clients"

Mark Herberger
Manager Digital Transformation | Ingram Micro
"Thanks to the team of triangility....
It was dynamite!"

Helmut Hoedl
Technology & Product Innovation Director
NTS Austria
"...a perfectly organized and facilitated workshop, an eye-opener to see what is possible..
I strongly recommend!"

Bernhard Brehm
Cisco Systems
"Can a virtual co-creation workshop format work over several hours, on different days, over weeks? Especially if the goal is to develop creative new service ideas? Yes - it can and very well."

Andreja Gerdemann
Service Product Manager | NTT
"It was a lot of fun to explore this magic with triangility..."

Kristina Appelt
Manager Systems Engineering
Cisco Systems